1. Returns and Exchanges
1.1 We want you to be completely satisfied with your purchase from Hoo-Brightzons Corp. If you are not satisfied for any reason, you may return the item(s) within 30 days of the purchase date for a refund or exchange, subject to the conditions outlined in this policy.
2. Eligibility for Returns
2.1 To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
2.2 Items that have been personalized, customized, or worn cannot be returned unless they are defective or damaged upon arrival.
3. Return Process
3.1 To initiate a return or exchange, please contact our customer service team at brightzonshoodie@gmail.com within 30 days of receiving your order. Provide your order number and reason for the return or exchange.
3.2 Once your return request is approved, we will provide you with a return shipping label. You are responsible for securely packaging the item(s) and affixing the shipping label to the package.
4. Refunds
4.1 Upon receiving and inspecting the returned item(s), we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
4.2 Shipping costs are non-refundable unless the return is due to a mistake on our part or if the item is defective or damaged.
5. Exchanges
5.1 If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team for the return authorization.
5.2 Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item(s).
6. Defective or Damaged Items
6.1 If you receive a defective or damaged item, please contact us immediately upon receipt. Provide details and photos of the issue so we can resolve the issue promptly.
6.2 We will arrange for a replacement or refund for defective or damaged items, including covering the return shipping costs.
7. Contact Information
7.1 If you have any questions or need assistance with a return or exchange, please contact our customer service team at brightzonshoodie@gmail.com